Support Center
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Welcome!
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Service Status
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Announcements
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Temporary pause for new account sign-ups
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Reminder on SMS SenderID security
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Malaysia SMS content blocking for hyperlinks, callback numbers, and personal info requests from 1-Sept-2024
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Cessation of 3G services in Singapore by Jul 31 2024
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Malaysia hyperlink blocking for A2P SMS effective 2nd July 2023.
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New message template categories and pricing for WhatsApp Business Platform
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Compulsory use of SMS SenderID for 1-way messages
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Full SMS Sender ID Registration Regime starting from 31 January 2023
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IMDA anti-phishing recommendations regarding embedded hyperlinks in SMS
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Important notice regarding use of SMS SenderID
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CVE-2021-44228 Log4j2 Exploit
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PDPA Common Questions
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Temporary pause for new account sign-ups
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WhatsApp Business Platform
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WhatsApp FAQ
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Can I reject or block incoming unwanted or spam WhatsApp messages on CommzGate?
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How to opt-in a contact for WhatsApp messaging
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If we have an existing subscribed contact list for SMS, can we use WhatsApp to message these recipients?
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Getting your recipients to Opt-in for WhatsApp
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How do I retrieve my Facebook Business Manager ID for registering my official WhatsApp Profile
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Getting your Facebook Business verified
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What are the guidelines for WhatsApp display name?
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Can Meta view my WhatsApp messages sent via CommzGate
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Can I change my verified WhatsApp business number once it has been activated?
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What is the WhatsApp message sending throughput we can expect on the CommzGate platform?
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How does WhatsApp conversation pricing work?
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Does WhatsApp or Facebook retain our mobile numbers and message data?
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What is WhatsApp's privacy policies and how does WhatsApp handles our data?
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What kind of WhatsApp messages am I allowed to send?
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WhatsApp Message Template Guidelines
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Maintaining high quality rating for your WhatsApp number
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WhatsApp Capacity, Quality Rating, and Messaging Limits
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Can I reject or block incoming unwanted or spam WhatsApp messages on CommzGate?
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Florenz AI
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Why are some specific words hard for AI language detection to handle?
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How does AI deep learning mimics human brain?
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How can you use AI for Sales and Marketing
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How can you boost revenue using AI?
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Explain AI neural networks to a 6 year old
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Explain AI machine learning to a 6 year old
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How does Jakob AI's NLP and Machine Learning engine work?
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Can Jakob AI deploy on channels like Telegram, Line, Wechat, etc
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Why are some specific words hard for AI language detection to handle?
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Misc
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How can I improve my WhatsApp broadcast Quality Rating
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WhatsApp Per-User Message Limit for Marketing Template messages
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I successfully sent a message to a WhatsApp number but the message logs page shows the status as 'Failed'
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Guidelines for using WhatsApp placeholders
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Why am I getting a 01016 error when sending WhatsApp messages with Template ID using API
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What to do if your WhatsApp template is rejected by Meta
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Using WhatsApp Failover to SMS in CommzGate Portal
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Creating WhatsApp templates using CommzGate portal
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What are WhatsApp's text length and file attachment size limits?
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How to accept a request for WhatsApp Message-on-behalf
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WhatsApp's new Conversation-Based Pricing effective 1-Feb 2022
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How can I improve my WhatsApp broadcast Quality Rating
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CommzGate CloudSMS Help
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User Guides
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Quick Guides to Portal Features
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Cloud API - Guides & Resources
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Enabling CommzGate integration for Zendesk
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Sample code for integration using nodejs
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How to query for status for messages sent via Batch API
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Why am I getting a 01019 return code when submitting MT requests?
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Testing WhatsApp API MT sending
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Sample code for sending WhatsApp MT message (C#)
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Generate OTP with CloudSMS API (Advanced Mode)
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Integrating CommzGate with CheckPoint SSL VPN
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Using Postman for Chrome to test CloudSMS API
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Integrating your mobile app to CloudSMS to automatically receive Push instead of SMS
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Sample code for integration in JAVA
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Sample code for integration (VB)
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Set up a CommzGate API account
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Set your keyword and URL to receive SMS
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Sample code for integration (PHP)
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Sample code for integration (C# and .NET)
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Send messages in different languages
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Sample PHP code to send SMS MT in UTF-16
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Send long (concatenated) messages with PHP code
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Generate OTP with CloudSMS API (Basic Mode)
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Enabling CommzGate integration for Zendesk
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PushBox Mobile App
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Misc
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Introducing Voice OTP, a perfect complement to SMS OTP
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Securing your API account with source IP locking
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Using Unsubscribe Hyperlinks in your broadcast message
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How to check service status for CloudSMS's direct connection to the Telcos?
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Is it possible that a Delivery Report was received for a SMS message but the phone device does not display the SMS message?
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Configure Hourly SMS volume threshold alerts
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How to send API messages to mobile numbers stored in a Contact Group on CommzGate portal.
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What are the key differences between subscribing to a 5-digit SMS shortcode and an 8-digit long number?
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New Singapore 5-digit shortcode registration
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SafeMode parameter option and support for special characters
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SMS restrictions to USA
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2023 CA Intermediate Root Certificate for vip.commzgate.net
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Managing the CommzGate Signature time-component in your API requests
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Admin Users: How to set a user account with a default SMS SenderID (Number Mask)
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SMS delivery to China
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[Technical Article] In rare situations, SMS message parts sometimes get concatenated wrongly
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How to configure Apple iOS to receive SMS from a shortcode
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I received an SMS that was not meant for me
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Can I test our API handshake with CloudSMS prior to an SSL certificate renewal?
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Integrating CloudSMS API to Fortinet FortiAuthenticator
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Where can I get an invoice for my prepaid credits online purchase?
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How to resolve Portal locked account
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I could not log in with my new or old password on the CommzGate CloudSMS Portal
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My Android phone is not able to send or receive SMS from 73333
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Blackout Hours option for Campaign Broadcast
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Overview of custom URL-shortening and URL Click Tracking
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Integration of CommzGate CloudSMS with PTRG monitoring system
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CloudSMS API request is returning 01012 error code
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Using the CloudSMS API, how do I suppress message from routing to PushBox or MACH
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Where can I find the Subscription API to add a contact to my CommzGate Portal account?
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Introducing Voice OTP, a perfect complement to SMS OTP
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FAQ
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How do I get alerted when my prepaid credits falls below a threshold?
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How secure is your data with us?
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CloudSMS Common Questions
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What is the different between admin vs user access roles for CommzGate portal?
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Do you support Active Directory integration for CommzGate Portal?
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CommzGate Admins: How to set a default SMS SenderID (Number Mask) for your users
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How is CommzGate compared to Twilio?
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Can the CommzGate platform send WhatsApp messages?
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Can I insert a hyperlink in an SMS message?
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I have forgotten my password, how do I reset it?
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Using CloudSMS API, can I send a message to multiple recipients in a single request?
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What are the spam rules concerning SMS Marketing broadcasts?
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What is SMS Number Masking? (Also known as Sender ID or TPOA)
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Do I need to check the DNC Registry before I send a marketing broadcast to my recipient list?
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Do you provide a Sandbox URL for CloudSMS API?
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What is ClickSend and how does it work?
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What throughput can CloudSMS sustain?
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How do I get alerted when my prepaid credits falls below a threshold?
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CommzGate Enterprise Help (On-Premise CG-ONE & CG-RACK)
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User Guides
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How to setup High-Availability and Load-Balancing for CG-ONE
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CommzGate Enterprise v6 API Guide
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CG-ONE appliance QuickStart Guide
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Installation Guide for Linux (Redhat/CentOS & Ubuntu)
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Installation Guide for Windows (XP and higher)
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CommzGate Messaging Server v4 - API Guide
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Documentation for older versions
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CommzGate Messaging Server v4 - QuickStart Guide
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How to setup High-Availability and Load-Balancing for CG-ONE
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CommzGate Enterprise FAQ
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Can multiple SIM card share the same mobile number?
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CG-ONE message logs shows 'Modem Error' status for all MT messages
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CG-ONE CG-RACK Network Strength is shown as “Unknown”. Upon rebooting the device, Network Strength is displayed as “Good” but after a short time it reverts to “Unknown”.
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Can I configure NTP for CG-ONE?
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Does the CG-ONE 3G modem allow network access from external entities?
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Configuring the SMSC number for Singtel Prepaid SIM card on CG-ONE
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How can I check if my CG-ONE is able to reach other nodes on my network?
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CommzGate ONE: Set up Network Monitor
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CG-ONE SMS Gateway appliance message throughput
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CommzGate CG-ONE and CG-RACK: How to configure for max sending throughput
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CommzGate Enterprise: How to change a Modem ID value
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CommzGate Enterprise Health Check APIs for monitoring
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CommzGate Enterprise: How do I add a Static Route to a CommzGate ONE appliance?
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Can multiple SIM card share the same mobile number?
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Misc
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Cessation of 3G services in Singapore by Jul 31 2024
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Exporting CG-ONE log file for troubleshooting support
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Remote Support client program
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How to back up your CG-ONE configuration and message logs
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Message status intermittently displays 'Modem Error'
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What is the TPG SMSC number?
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How do I enable syslog on CG-ONE / CG-RACK?
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Setting up Email-to-SMS for CG-ONE and CG-RACK
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How to configure retry for occasional 'Modem Errors' encountered for MT messages
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How to power cycle the CG-ONE 3G modem
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Integration of CG-ONE and CG-RACK with PRTG monitoring system
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How do I enable access to the system SMS inbox by a sub-acccount?
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How to create a new API authentication token in CG-ONE
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How do I archive old messages from the CG-ONE?
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How to re-configure the CG-ONE LAN IP if I have lost it?
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CG-ONE message sending bottleneck
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Does CG-ONE support HTTPS access?
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Dashboard displays "No active modems have been initialized"
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How to update your CG-ONE appliance
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CommzGate Enterprise and OpenSSL Heartbleed bug
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Cessation of 3G services in Singapore by Jul 31 2024
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MACH Push Messaging Help
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MACH API Guide
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MACH iOS Integration
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MACH Android Integration
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Misc
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Alert12 Help
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Alert12 Activation Response System
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What is Business Continuity Planning (BCP)?
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Alert12 activation status and expiry time
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What is the domain name used by the Alert12 service for clickable links within SMS and email messages
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How do I share my Alert12 reports with other users in my team?
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CommzGate Alert12 support for WhatsApp and Telegram
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What is Alert12 (BCP Messaging)
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What is Business Continuity Planning (BCP)?
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