Creating WhatsApp templates using CommzGate portal

Your WhatsApp message templates will be reviewed by the Meta team automatically to ensure they do not violate WhatsApp policies. Once approved, you will be able to view the status on the WhatsApp templates page of the CommzGate portal.

When creating a message template, you must have the following:

1. Message template name — Can only contain lowercase alphanumeric characters and underscores ( _ ). No other characters or white space are allowed.
2. Components of the message template — Fill in the template with the text and/or media components, including parameter placeholders, as required. Make sure it contains no newlines, tabs, or more than 4 consecutive spaces and meets the length restrictions.

Examples

Creating a welcome message where the message template name is welcome and the message is

  "Welcome #PLACEHOLDER1#. We look forward to serving you on WhatsApp." 

Creating an order confirmation message where the message template name is order_confirmation and the message is

  "Your order #PLACEHOLDER1# for a total of #PLACEHOLDER2# is confirmed. The expected delivery is {{3}}."