To have your WhatsApp business number and profile operate on the CommzGate platform, you will have to accept a request under your Facebook Business Suite to allow 'Pacific Synergy Pte Ltd' to message on behalf for a WhatsApp account.
To do so, follow the steps below.
1) Login to your Facebook Business Suite account as an admin at https://business.facebook.com
Click on 'Settings' as shown below:
2) Further click on 'More Business Settings' as shown below:
3) Click on 'Requests' as shown below and approve the message on behalf request from 'Pacific Synergy Pte Ltd' (Pacific Synergy Pte Ltd is the parent company of CommzGate)