PDPA Common Questions


Where are personal data on the CommzGate platform located?

All data are hosted in our Singapore datacenter in redundancy physical locations. Data is encrypted with AES265 encryption or higher.


How will CommzGate  inform your customers on any data breach and what is CommzGate's response time to personal data breach incident?

We adhere strictly to our ISO27001 - ISMSP 08  Policy for Incident Management which defines a comprehensive set of procedure for incident reporting.

We will contact our customers via phone and email with response times as follows:

Incident Category Response Time Resolution Time
Low within 3 days within 1 day
Medium within 1 day within 1 day
High within 4 hours within 1 day




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