I successfully sent a message to a WhatsApp number but the message logs page shows the status as 'Failed'

Reasons can include the following:
1) The recipient phone number is not a WhatsApp phone number.
2) Recipient has not accepted WhatsApp's new Terms of Service and Privacy Policy.
3) Recipient using an old WhatsApp version; must use the following WhatsApp version or greater:
KaiOS: 2.2130.10
Web: 2.2132.6

Also, using a non-WhatsApp communication method, ask the WhatsApp user to:

  • confirm that they can actually send a message to your WhatsApp business phone number
  • confirm that your WhatsApp business phone number is not in their list of blocked numbers (Settings > Privacy > Blocked or Blocked contacts)
  • confirm that they have accepted WhatsApp's latest Terms of Service (Settings > Help, or Settings > Application information will prompt them to accept the latest terms/policies if they haven't done so already)
  • update to the latest version of the WhatsApp client


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