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Support Center

  • User Guides

    • ★ What is the CommzGate Contacts Management API and how does it help?
    • ★ Cloud SMS Web Portal User Guide
    • ★ Cloud SMS API Guide v6
  • Quick Guides to Portal Features

    • How to shorten a URL in your SMS message content
    • Use Broadcast Campaigns to send large volume messages
    • Start SMS Receive Campaigns with Auto-Response
    • Send ad-hoc messages with QuickSend
    • Purchase additional pre-paid SMS credits
    • Uploading contacts with custom fields
    • Using Placeholder tags to personalize messages
  • Cloud API - Guides & Resources

    • ★ Enabling CommzGate integration for Zendesk
    • ★ Sample code for integration using nodejs
    • ★ How to query for status for messages sent via Batch API
    • Why am I getting a 01019 return code when submitting MT requests?
    • Testing WhatsApp API MT sending
    • Sample code for sending WhatsApp MT message (C#)
    • Generate OTP with CloudSMS API (Advanced Mode)
    • Integrating CommzGate with CheckPoint SSL VPN
    • Using Postman for Chrome to test CloudSMS API
    • Integrating your mobile app to CloudSMS to automatically receive Push instead of SMS
    • Sample code for integration in JAVA
    • Sample code for integration (VB)
    • Set up a Cloud API account
    • Set your keyword and URL to receive SMS
    • Sample code for integration (PHP)
    • Sample code for integration (C# and .NET)
    • Send messages in different languages
    • Sample PHP code to send SMS MT in UTF-16
    • Send long (concatenated) messages with PHP code
    • Generate OTP with CloudSMS API (Basic Mode)
  • PushBox Mobile App

    • How to configure SenderID for PushBox
    • Increasing the notification volume for PushBox
    • How do I unlink my PushBox mobile app so I can start receiving message as SMS again?
    • Pushbox on Android not receiving notifications
    • What is the PushBox Mobile App
  • Misc

    • ★ Securing your API account with source IP locking
    • ★ Using Unsubscribe Hyperlinks in your broadcast message
    • ★ How to check service status for CloudSMS's direct connection to the Telcos?
    • 2023 CA Intermediate Root Certificate for vip.commzgate.net
    • Managing the CommzGate Signature time-component in your API requests
    • Admin Users: How to set a user account with a default SMS SenderID (Number Mask)
    • SMS delivery to China
    • [Technical Article] In rare situations, SMS message parts sometimes get concatenated wrongly
    • How to configure Apple iOS to receive SMS from a shortcode
    • I received an SMS that was not meant for me
    • Can I test our API handshake with CloudSMS prior to an SSL certificate renewal?
    • Integrating CloudSMS API to Fortinet FortiAuthenticator
    • Where can I get an invoice for my prepaid credits online purchase?
    • How to resolve Portal locked account
    • I could not log in with my new or old password on the CommzGate CloudSMS Portal
    • My Android phone is not able to send or receive SMS from 73333
    • Blackout Hours option for Campaign Broadcast
    • Overview of custom URL-shortening and URL Click Tracking
    • Integration of CommzGate CloudSMS with PTRG monitoring system
    • CloudSMS API request is returning 01012 error code
    • Using the CloudSMS API, how do I suppress message from routing to PushBox or MACH
    • Where can I find the Subscription API to add a contact to my CommzGate Portal account?
    • How to enable 2FA for your CommzGate Portal login
    • Restrictions for MT SMS to China
    • Return code 01010 for SMS MT API
    • Maximum number of recipients for each broadcast campaign
    • How to configure a password for my API account?
    • How do Vote View being tallied?
    • SMS Credits Offline Order Form
    • How do SMS recipients unsubscribe from my future broadcasts?
  • FAQ

    • ★ How do I get alerted when my prepaid credits falls below a threshold?
    • ★ How secure is your data with us?
    • ★ CloudSMS Common Questions
    • Do you support Active Directory integration for CommzGate Portal?
    • CommzGate Admins: How to set a default SMS SenderID (Number Mask) for your users
    • How is CommzGate compared to Twilio?
    • Can the CommzGate platform send WhatsApp messages?
    • Can I insert a hyperlink in an SMS message?
    • I have forgotten my password, how do I reset it?
    • Using CloudSMS API, can I send a message to multiple recipients in a single request?
    • What are the spam rules concerning SMS Marketing broadcasts?
    • What is SMS Number Masking? (Also known as Sender ID or TPOA)
    • Do I need to check the DNC Registry before I send a marketing broadcast to my recipient list?
    • Do you provide a Sandbox URL for CloudSMS API?
    • What is ClickSend and how does it work?
    • What throughput can CloudSMS sustain?
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