• User Guides

  • How to setup High-Availability and Load-Balancing for CG-ONE
  • CommzGate Enterprise v6 API Guide
  • CG-ONE appliance QuickStart Guide
  • Installation Guide for Linux (Redhat/CentOS & Ubuntu)
  • Installation Guide for Windows (XP and higher)
  • CommzGate Messaging Server v4 - API Guide
  • Documentation for older versions
  • CommzGate Messaging Server v4 - QuickStart Guide

• CommzGate Enterprise FAQ

  • Can multiple SIM card share the same mobile number?
  • CG-ONE message logs shows 'Modem Error' status for all MT messages
  • CG-ONE CG-RACK Network Strength is shown as “Unknown”. Upon rebooting the device, Network Strength is displayed as “Good” but after a short time it reverts to “Unknown”.
  • Can I configure NTP for CG-ONE?
  • Does the CG-ONE 3G modem allow network access from external entities?
  • Configuring the SMSC number for Singtel Prepaid SIM card on CG-ONE
  • How can I check if my CG-ONE is able to reach other nodes on my network?
  • CommzGate ONE: Set up Network Monitor
  • CG-ONE SMS Gateway appliance message throughput
  • CommzGate CG-ONE and CG-RACK: How to configure for max sending throughput
  • CommzGate Enterprise: How to change a Modem ID value
  • CommzGate Enterprise Health Check APIs for monitoring
  • CommzGate Enterprise: How do I add a Static Route to a CommzGate ONE appliance?

• Misc

  • ★ Exporting CG-ONE log file for troubleshooting support
  • ★ Remote Support client program
  • How to back up your CG-ONE configuration and message logs
  • Message status intermittently displays 'Modem Error'
  • What is the TPG SMSC number?
  • How do I enable syslog on CG-ONE / CG-RACK?
  • Setting up Email-to-SMS for CG-ONE and CG-RACK
  • How to configure retry for occasional 'Modem Errors' encountered for MT messages
  • How to power cycle the CG-ONE 3G modem
  • Integration of CG-ONE and CG-RACK with PTRG monitoring system
  • How do I enable access to the system SMS inbox by a sub-acccount?
  • How to create a new API authentication token in CG-ONE
  • How do I archive old messages from the CG-ONE?
  • How to re-configure the CG-ONE LAN IP if I have lost it?
  • CG-ONE message sending bottleneck
  • Does CG-ONE support HTTPS access?
  • Dashboard displays "No active modems have been initialized"
  • How to update your CG-ONE appliance
  • CommzGate Enterprise and OpenSSL Heartbleed bug