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Support Center

  • User Guides

    • How to setup High-Availability and Load-Balancing for CG-ONE
    • CommzGate Enterprise v6 API Guide
    • CG-ONE appliance QuickStart Guide
    • Installation Guide for Linux (Redhat/CentOS & Ubuntu)
    • Installation Guide for Windows (XP and higher)
    • CommzGate Messaging Server v4 - API Guide
    • Documentation for older versions
    • CommzGate Messaging Server v4 - QuickStart Guide
  • CommzGate Enterprise FAQ

    • Can multiple SIM card share the same mobile number?
    • CG-ONE message logs shows 'Modem Error' status for all MT messages
    • CG-ONE CG-RACK Network Strength is shown as “Unknown”. Upon rebooting the device, Network Strength is displayed as “Good” but after a short time it reverts to “Unknown”.
    • Can I configure NTP for CG-ONE?
    • Does the CG-ONE 3G modem allow network access from external entities?
    • Configuring the SMSC number for Singtel Prepaid SIM card on CG-ONE
    • How can I check if my CG-ONE is able to reach other nodes on my network?
    • CommzGate ONE: Set up Network Monitor
    • CG-ONE SMS Gateway appliance message throughput
    • CommzGate CG-ONE and CG-RACK: How to configure for max sending throughput
    • CommzGate Enterprise: How to change a Modem ID value
    • CommzGate Enterprise Health Check APIs for monitoring
    • CommzGate Enterprise: How do I add a Static Route to a CommzGate ONE appliance?
  • Misc

    • ★ Exporting CG-ONE log file for troubleshooting support
    • ★ Remote Support client program
    • How to back up your CG-ONE configuration and message logs
    • Message status intermittently displays 'Modem Error'
    • What is the TPG SMSC number?
    • How do I enable syslog on CG-ONE / CG-RACK?
    • Setting up Email-to-SMS for CG-ONE and CG-RACK
    • How to configure retry for occasional 'Modem Errors' encountered for MT messages
    • How to power cycle the CG-ONE 3G modem
    • Integration of CG-ONE and CG-RACK with PTRG monitoring system
    • How do I enable access to the system SMS inbox by a sub-acccount?
    • How to create a new API authentication token in CG-ONE
    • How do I archive old messages from the CG-ONE?
    • How to re-configure the CG-ONE LAN IP if I have lost it?
    • CG-ONE message sending bottleneck
    • Does CG-ONE support HTTPS access?
    • Dashboard displays "No active modems have been initialized"
    • How to update your CG-ONE appliance
    • CommzGate Enterprise and OpenSSL Heartbleed bug
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