I have the problem:
NOMBRE_SERVICIO: Tomcat6
TIPO : 10 WIN32_OWN_PROCESS
ESTADO : 2 START_PENDING
(NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
CàD_SALIDA_WIN32 : 0 (0x0)
CàD_SALIDA_SERVICIO: 0 (0x0)
PUNTO_COMPROB. : 0x0
INDICACIàN_INICIO : 0x7d0
PID : 4064
MARCAS :
[SC] StartService ERROR 1068:
No se puede iniciar el servicio o grupo de dependencia.
The COMMZGATE4-Worker service is already installed
Hi Peter,
The worker process requires tomcat service to start. One or more of the commzgate services are not able to start properly.
Can you try the following steps.
1. Obtain administrator rights to the windows 7 pc.
2. Locate the directory where they install the commzgate application
3. Search for the following windows module file : msvcr71.dll - (default location : C:\Program Files (x86)\COMMZGATE\apache-tomcat\jdk6\jre\bin)
4. Copy msvcr71.dll to the following 3 locations:
C:\Windows\
C:\Windows\System32\
C:\Windows\System32\wbem\
After that, try starting the services again and let me know if this solves the issue.
Regards,
Commzgate Support
